1. Introduction
Welcome to Lectro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Lectro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Student ID and academic information (school, department, level)
- Profile picture and bio
- Bank account information (for wallet and payment services)
- Payment and transaction information
2.2 Automatically Collected Information
When you use our app, we automatically collect:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features accessed, time spent, interactions)
- Location data (if you grant permission for location-based features)
- Log data (IP address, access times, app crashes)
2.3 Third-Party Information
We may receive information from third-party services you connect to our app, such as:
- Payment processors (Paystack, VTpass) for transaction data
- Firebase for authentication and cloud services
- Push notification services for device tokens
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and manage your wallet
- To send you notifications about queues, announcements, and important updates
- To facilitate communication between users (chat, marketplace)
- To verify your identity and prevent fraud
- To respond to your inquiries and provide customer support
- To analyze usage patterns and improve user experience
- To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly agree to share information
- Service Providers: With trusted third parties who assist in operating our app (payment processors, cloud services, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Safety and Security: To protect our rights, prevent fraud, or ensure user safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and authorization
- Regular security audits and updates
- Access controls and employee training
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from non-essential notifications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@lectro.ng
7. Children's Privacy
Lectro is intended for use by university students who are typically 18 years or older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: